Hot-Line telephone support

Updated: 11-12-2006

Dear customer, we would like to offer you a technical support agreement for AutoCAD and AutoCAD-based applications. this agreement is valid only in the teritory of ISRAEL

Within the framework of the agreement

Without the agreement

Telephone (Hot line) technical support, consultations and on-line solutions for AutoCAD 5 days a week, 8:30 am to 6:00 pm.

No Hot-line support available.

Software patch distribution - free except for s/h charges. Quarterly circulation of bug/remedy report.

Software patch distribution at a price of $75 per case.

Free replacement of faulty media (diskettes, CD and hardware locks) !

Replacement of faulty media (diskettes, CD, hardware locks) at a price of $125 per case.

Special 20% discount over the price list for technical support on the customer’s premises  “Green light” in the technicians’ schedule.

Technical support on the customer’s
premises at a price of $ 75 for each hour.

Price list for telephone support. Please mark your choise by ´    Than print and faxback.

Hot-line support for 12 months for a single station (AutoCAD license of a single user, single AutoCAD serial number)

$ 400

Hot-line support for 12 months for each (1) additional station

$ 125

Hot-line support for 12 months for AutoCAD LT

$ 325

Total of your order: 12- month support for _____ stations _______
All prices are exclusive of V.A.T., invoice is valid for 14 days, payment by bank transfer of credit card within 30 days from the order date. The prices are subject to change during the agreement period withoud notice.

$       

Ordered by (name):

Date:

/          /

Organization

Signature

Stamp / Seal